Delivery & Shipping Policy

Last Updated: June 8, 2026

Overview

Thank you for ordering from NEW GREAT WALL ONLINE. We are committed to preparing and delivering your food safely and efficiently. This policy outlines our delivery procedures, estimated delivery times, fees, service areas, and customer responsibilities.

Delivery Areas

We currently offer delivery within designated service areas. Delivery availability may vary depending on your location, weather conditions, traffic, and operational capacity.

Customers outside our delivery zones may still place pickup orders, subject to availability.

Order Processing

Orders are typically prepared immediately after confirmation. Preparation times may vary depending on:

• Order size and complexity
• Restaurant operating hours
• Peak dining periods
• Special events and holidays

Orders are confirmed once payment has been successfully processed.

Estimated Delivery Times

Delivery estimates provided during checkout are approximate and not guaranteed.

• Standard Orders: 30–60 minutes
• Peak Hours: 45–90 minutes
• Large Catering Orders: As scheduled during ordering

Delivery times may be affected by traffic, weather conditions, road closures, or high order volumes.

Delivery Fees

Delivery fees, if applicable, will be displayed during checkout before payment.

Additional charges may apply for:

• Long-distance deliveries
• Large-volume orders
• Third-party delivery services

Contactless Delivery

Customers may request contactless delivery during checkout.

• Orders will be left at the designated drop-off location.
• Customers will receive a delivery notification.
• Responsibility for the order transfers upon delivery.

Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information.
• Being available to receive the order.
• Ensuring safe and accessible delivery conditions.

Incorrect information may result in delays or additional fees.

Failed Delivery Attempts

If delivery cannot be completed due to incorrect address information, inability to contact the customer, or restricted access, the order may be canceled without refund for food already prepared.

Order Accuracy

Please review your order before submitting it. If you receive missing items, incorrect items, or damaged packaging, contact us as soon as possible after delivery.

Refunds & Replacements

Refunds or replacements may be considered in the following situations:

• Incorrect items delivered
• Missing items
• Verified food quality issues
• Orders that cannot be fulfilled

Refund requests should be submitted within 24 hours of delivery.

Pickup Orders

Customers are responsible for collecting pickup orders during operating hours. Orders not collected within a reasonable time may be discarded for food safety reasons.

Weather & Service Interruptions

Delivery services may be delayed or temporarily suspended due to severe weather, natural disasters, public emergencies, government restrictions, or circumstances beyond our control.

Contact Information

By placing an order with NEW GREAT WALL ONLINE, you acknowledge and agree to this Delivery & Shipping Policy.